#063 - James Swanston - An Ex-Army Officer's Guide to Entrepreneurial Success
In today’s episode of Bricks & Bytes, we have James Swanston, the CEO and co-founder of Voyage Control and an ex-officer in the British Army.
Learn about military leadership principles applied to business and entrepreneurship, war strategies to improve decision-making, how military principles work in business, and much more!
Tune in to find out about:
Serving as an army officer and key lessons learned
Applying war principles to business decisions
Making long-term plans and dealing with uncertainty
Stress management and discipline for entrepreneurs
If you enjoy today’s episode, leave us a comment. And don’t forget to subscribe to our channel!
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James Swanston | CEO and Co-founder of Voyage Control | ConTech
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Today’s Sponsor: beta – Construction and technology network platform
– connecting the tech industry with traditional construction partners.
Check www.the-beta.com
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Timestamps:
(0:00-2:59) - Intro
(2:59-6:40) - Background on military experience
(6:40-9:45) - Key lessons as an army officer
(9:45-12:01) - War principles relevant to business
(12:01-15:16) - Motivation for starting Voyage Control
(15:16-16:19) - Teamwork lessons from military
(16:19-17:09) - Principles for hiring people
(17:09-15:53) - Leadership principles
(15:53-24:00) - Decision-making process in military
(24:00-27:39) - Dealing with unexpected challenges
(27:39-29:29) - Stress management
(29:29-31:49) - Discipline lessons learnt
(31:49-40:09) - Logistics experience
(40:09-40:37) - Outro
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Bricks & Bytes
#028 - Delia Visan - A Masterclass in Customer Success
How do you get your customers to fall in love with your brand?
On today's podcast we have Delia Visan, a master, influencer and advocate in the world of customer success.
Delia is currently the head of Customer Success at Bright Spaces and is one of the top 25 CS Leaders of 2023.
Getting existing customers to spend more is far easier than obtaining new customers. And in this episode we chat about how CS can result in improved customer retention and a higher customer lifetime value.
In this episode, we discuss:
Why customer success is important and why startups NEED it
How small businesses can integrate customer success into their operations
Current and future trends in customer success
How to learn (and dream in) new languages
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Delia Visan
Head of Customer Success @Bright Spaces || 25 Most Creative CS Leaders of 2023 by EverAfter || 2022 Top Influencers in the CS Space by Custify
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Today's Sponsor: Beta Construction and technology network platform - connecting the tech industry with traditional partners.
Check www.the-beta.com
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Timestamps:
(00:00:00-00:02:01) - Intro
(00:02:01-00:04:06) - Tech world in Romania
(00:04:06-00:04:56) - Is Romania exporting tech outside?
(00:04:56-00:05:42) - Are tech teams based in Romania?
(00:05:42-00:07:18) - When did you discover customer success and what did you love about it?
(00:07:18-00:08:02) - Is customer success different in proptech then the other industry?
(00:08:02-00:08:54) - What is customer success?
(00:08:54-00:10:27) - What is the checklist for customer success?
(00:10:27-00:11:59) - From where the customer success starts?
(00:11:59-00:13:47) - Customer success implementations
(00:13:47-00:15:18) - When should companies implement customer success?
(00:15:18-00:17:21) - Customer obsession and customer is not always right
(00:17:21-00:20:07) - What is bright spaces?
(00:20:07-00:21:54) - Customer success with lease owner
(00:21:54-00:22:04) - Is bright spaces designed for Romanian market?
(00:22:04-00:23:42) - Future plans
(00:23:42-00:24:34) - Delia other passion
(00:24:34-00:26:18) - What are some future trends you see right now?
(00:26:18-00:27:51) - Segmentation of the customers
(00:27:51-00:29:12) - Should startup approach customer success differently then other businesses?
(00:29:12-00:30:13) - Customer satisfaction
(00:30:13-00:32:14) - How to deal with customer that you don't like?
(00:32:14-00:33:34) - Simple thing to do for customer success
(00:33:34-00:37:00) - Delia is multilingual
(00:37:00-00:37:42) - Books or resources
(00:37:42-00:38:28) - Course
(00:38:28-00:38:51) - More about Delia
(00:38:51-00:39:16) - Outro
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Bricks & Bytes
#026 - Alex Walzer - All Things Innovation In Construction
How do we gamify the construction industry?
On today's show we have someone who has interesting and incredible ideas for the future of the construction - Alex Walzer.
Alex is currently a Doctoral Researcher for Entrepreneurship for Digital Fabrication and Robotics in Construction
In this episode, we discuss:
Future innovations in the construction industry
How gamification can make construction more fun and engaging
Open innovation as a way to help you find new and better ways to build things
Failure - an important part of learning and innovation
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Alex Walzer - Into Construction Tech
Doctoral Researcher at ETH Zurich
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Today's Sponsor: Beta Construction and technology network platform - connecting the tech industry with traditional partners.
Check www.the-beta.com
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(00:00:00-00:00:17) - Intro
(00:00:17-00:01:43) - How Alex reached where he is now?
(00:01:43-00:02:32) - Research
(00:02:32-00:03:31) - How do you stay focused?
(00:03:31-00:04:34) - What is worth your time from internet?
(00:04:34-00:05:33) - Strategies that can help who is embarking into construction
(00:05:33-00:06:22) - Favorite subject in contech
(00:06:22-00:07:18) - Implementation of robotics
(00:07:18-00:07:44) - Transition into robots in construction
(00:07:44-00:10:29) - Game
(00:10:29-00:12:00) - Energy
(00:12:00-00:15:04) - VC landscape in robotics
(00:15:04-00:18:12) - Contech in the moment
(00:18:12-00:19:04) - Digital fabrication
(00:19:04-00:20:03) - How digital fabrication is different?
(00:20:03-00:22:59) - What excites you in contech
(00:22:59-00:23:30) - How do we get there?
(00:23:30-00:26:18) - Consulting business and how it provides values?
(00:26:18-00:30:50) - Role of education
(00:30:50-00:33:28) - Where did you take your inspiration from?
(00:33:28-00:34:25) - Books
(00:34:25-00:36:08) - If you have unlimited budget where you would spend it>
(00:36:08-00:37:19) - More about Alex
(00:37:19-00:37:36) - Outro
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Bricks & Bytes
#030 - Stephen Poppe - ConTech Advising & Implementation At General/Main Contractors
Why do construction (tech) companies fail?
On today's podcast, we have Stephen Poppe, ConTech Advisor and Customer Success Leader.
Stephen is currently the Manager for Research & Development at HITT Contracting and Executive Partner at Blue Collar Capital
In this episode, we discuss:
Where people go wrong with construction tech & why companies fail
Considerations when investing in construction tech companies
Implementation and strategies for Main Contractors
Stephen's terrible taste in football (soccer) team
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Stephen Poppe
R&D | Contech Advisor | Customer Success Leader | Construction Professional | Lean Practitioner(ish)
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Today's Sponsor: Beta Construction and technology network platform - connecting the tech industry with traditional partners.
Check www.the-beta.com
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Timestamps:
(00:00:00-00:01:57) - Intro and Sponsor
(00:01:57-00:04:13) - Why did Stephen choose Contech?
(00:04:13-00:06:02) - What are people not getting right with technology?
(00:06:02-00:07:55) - Should construction companies focus on the management process?
(00:07:55-00:10:34) - Why does a company fail in Contech?
(00:10:34-00:12:43) - What is the lean startup methodology?
(00:12:43-00:14:08) - What is important when investing in a company as a capital allocator?
(00:14:08-00:16:55) - What are the initial problems that a startup face?
(00:16:55-00:18:23) - What is HITT?
(00:18:23-00:21:28) - Labor shortage
(00:21:28-00:22:42) - Is there something else that we should focus on except technology?
(00:22:42-00:24:23) - Future of tech
(00:24:23-00:27:38) - How can we get the basics right?
(00:27:38-00:31:17) - Trends in construction tech
(00:31:17-00:33:49) - VC doesn’t like 100-million-dollar ideas?
(00:33:49-00:35:48) - Book recommendations
(00:35:48-00:36:37) - Hobbies
(00:36:37-00:36:51) - More about Stephen
(00:36:51-00:37:09) - Outro
Vibe Coding Will Die, nPlan CTO Warning, Woodchuck $3.75M Raise, Parsepec $20M Series A,
Construction companies are claiming they're "software companies" now - but this dangerous trend could destroy the industry.In this episode of Bricks, Bucks & Bytes, Owen and Patric dive deep with Alan Mosca (CTO of nPlan) about the AI revolution that's both exciting and terrifying the construction world. Plus, we hear from Todd Thomas of Woodchuck AI about turning construction waste into profit, and Forest from Parspec Inc on their 20 million Series A raise.Key topics discussed:Why contractors thinking they can "vibe code" critical software is setting them up for disasterThe DocuSign problem: why you can't just prompt your way to enterprise securityThe AI paradox that could kill coding platforms when they get too goodHow Woodchuck AI is reducing waste costs by 30% while creating new revenue streamsWhy GCs are "pressurizing a chamber that's already at incredible high pressure"Travis Kalanick's physics breakthrough claims and what they reveal about AI hypeThe real applications of AI that are actually working in constructionKey quote: "That is basically pressurizing a chamber that is already at incredible high pressure with very thin walls. Because GCs run on insanely thin margins with very little time to spare and everything feels like you got it done by a miracle most of the time." - Alan MoscaThis episode doesn't hold back on the hard truths about AI in construction. Listen now to understand what's really happening behind the hype.
Chapters00:00 Intro01:05 Introduction to AI in Construction03:05 Challenges with AI in Construction09:53 The Future of Vibe Coding16:15 The Role of AI in Business and Investment21:16 AI Generated Content and Marketing Strategies27:35 The Influence of Extremes on Public Opinion28:10 Marketing Strategies in the Age of AI29:13 The Dangers of Intellectual Laziness in Content Creation30:03 The Rise of Vibe Coding in Construction30:57 The Challenges of Software Solutions in Construction34:05 Point Solution Fatigue in General Contracting36:56 The Slippery Slope of DIY Software Solutions40:05 Woodchuck's Innovative Approach to Waste Management41:56 AI's Role in Sustainable Construction Practices45:09 The Importance of Pre-Sorting in Waste Management47:54 The Future of Waste Management and Compliance53:07 Funding and Expansion Plans for Woodchuck57:19 The Rise of Tesla Robot Taxis01:02:10 AI in Construction Material Sourcing01:09:24 Challenges in E-commerce for Construction01:15:48 Lessons from Startup Growth
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Bricks, Buck$ And Bytes
Big Tech Rethinks Construction, Palantir $100M Nuclear Deal, Data Center Capacity Crisis & Nvidia AI Profits
Big Tech is Quietly Taking Over Construction (And Making Billions Doing It)In this episode of Bricks, Bucks & Bytes, Owen, Martin, and Patric dive deep into how tech giants are reshaping the construction industry - and who's really profiting from the AI boom.What we cover:How big tech companies are forcing construction firms to completely rethink project deliveryWhy Palantir just signed a $100 million deal with a nuclear company (and what it means for the industry)The shocking truth about where all the AI money actually goesWhy 22-28% of the world's GDP comes from projects - and what that means for capacity vs. softwareThe wild world of fundraising scams targeting desperate startupsWhether usage-based pricing models are about to collapseWhy most construction startups are solving the wrong problemsKey quote: "Why would I invest in software rather than the factory? I would invest in the factory, right? If I want to have access to space and monopolize the access to space, dude, I'm not building software. I'm building a fucking launch ramp and a reusable rocket." - PatricPlus, the hosts try (and fail spectacularly) to guess the World Economic Forum's top 10 emerging technologies of 2025. Spoiler: nobody saw "green nitrogen fixation" coming.------------------Sponsors:BuildVision - streamlining the construction supply chain with a unified platform - www.buildvision.io4M Analytics - Instant, reliable utility data you can trust and verify - https://www.4manalytics.com/-----------------------Chapters00:00 Intro01:21 Heat Waves and Air Conditioning Trends05:23 Big Tech's Influence on Construction11:20 Capacity Challenges in Construction17:14 Palantir's Nuclear Operating System Partnership30:27 Navigating the Complexities of General Contracting33:45 The Role of Private Equity in General Contracting37:56 Emerging Technologies and Their Impact40:40 The Future of Fundraising and Scams in Startups52:35 Understanding the Venture Investment Ecosystem55:25 Navigating Fundraising Challenges58:20 The Role of Fundraising Advisors01:02:30 Effective Messaging in Marketing01:07:18 Competition vs. No Competition in Market01:11:22 Debating Usage-Based Pricing Models
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Bricks, Buck$ And Bytes
ChatGPT Makes Us Dumber, LIVE from House Factory, Vibe Designing Is Here
Does AI Actually Make Us Dumber? MIT Study Reveals Shocking Truth + $15B DocuSign vs. Tiny AI Startup In this episode of Bricks, Bucks & Bytes, hosts Owen, Martin, and Patric dive deep into the controversial world of AI and its impact on our brains, plus exclusive behind-the-scenes access to Cuby's revolutionary construction process.Key topics discussed:MIT study proves ChatGPT users show "lowest brain engagement" and get lazier over timeDocuSign's $15 billion empire threatened by AI-built copycat app - is this the future?Exclusive live tour of Cuby's construction site where entire house interiors are built in just 16 hoursWhy 95% of billion-dollar companies were NOT venture-backed (and what this means for startups)SnapTrude's game-changing V3 launch that's making architects question their pricingThe brutal truth about why top VCs avoid construction tech despite massive profit marginsLive demo of "vibe designing" - the future of architectural workflowsPlus special guests:Alex from Cuby giving exclusive construction site accessAltaf from SnapTrude revealing their revolutionary new product launchShub with insights from APAC and MENA construction marketsKey quote: "We as a venture community obsess about pumping more money into the next AI, the next software, trying to be number 101. We should stop trying to be number 101 and just try to rebuild the other 1,050 companies which have not been touched." - PatricWarning: Contains heated debates about intellectual property theft, the "muscle atrophy" effect of AI dependency, and why one VC called construction founders "cockroaches" (it's actually a compliment).Sponsors:BuildVision - streamlining the construction supply chain with a unified platform - www.buildvision.io4M Analytics - Instant, reliable utility data you can trust and verify - https://www.4manalytics.com/Chapters00:00 Intro01:36 Introduction and Setting the Scene04:23 The Impact of AI on Critical Thinking08:18 Thought Experiment: The Drug of Supernatural Abilities12:09 The Ethics of AI and Intellectual Property24:48 Guest Introduction and Transition to Cuby Discussion26:59 Documentary Insights and Community Impact29:51 Building in Real Time: A Hands-On Approach38:18 The Future of Construction and Venture Capital48:37 Navigating the Project Economy: Opportunities and Challenges50:18 The Essence of Venture Capital51:31 Consultants vs. In-House Expertise52:33 Real Estate and Venture Capital Dynamics53:21 Innovations in Construction Technology54:26 Navigating Economic Trends in APAC56:34 Understanding Recession Dynamics59:41 Emerging Markets and AI Innovations01:02:38 Mega Projects in MENA01:08:16 The Future of Design and Workflow Solutions01:10:01 The Essence of Design: Vibes and Feelings01:10:45 The Evolution of SnapTree: From Concept to Completion01:14:28 Transforming Early Stage Design: Speed and Efficiency01:16:57 Revolutionizing Design Tools: The Power of SnapTree V301:19:44 Streamlining Communication in Design Projects01:21:47 Influencer Marketing: Expanding Reach and Engagement01:26:14 AI in Design: Myths and Realities01:27:52 The Impact of Technology on Workforce Dynamics
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Bricks, Buck$ And Bytes
Apple Kills Cold Calling, In Office Scares CEO’s, Insurance Proves Climate Change Fears
20 cold calls a day, $150 million in legal fees, and why the smartest CEOs are terrified of in-person competitors.In this episode of Bricks, Bucks & Bytes, hosts Owen, Martin, Dustin, and Patric are joined by Justin Levine, CEO of Shepherd, for a no-holds-barred discussion about the future of business, technology, and construction.What we dive into:Apple's new AI call screening feature and why it spells doom for sales teamsThe shocking reality of 20 cold calls per day (and why most are terrible)Remote vs. office work: which startup would you fear more as a competitor?Why VCs are hilariously bad at cold outreach emailsConstruction insurance secrets that could save companies millionsThe $270 million Millennium Tower disaster (where legal fees cost more than the actual fix)Why hiring remotely means you need more experienced peopleThe race to build the first $100 billion construction tech companyKey Quote: "If there's a competitor that's going to do exactly what we do - one fully remote, one five days in office - I am 100% more scared of the five day in office per week." - Justin LevineFrom San Francisco's absurd delivery fees to the future of AI gatekeepers, this episode reveals uncomfortable truths about modern business that every entrepreneur needs to hear.--------------------------------------------------------Chapters00:00 Intro01:20 Introduction and Coffee Talk04:20 Construction Assurance and Safety07:31 iOS Updates and Cold Outreach Challenges10:20 Innovations in Construction Insurance13:23 Wrap-Up Policies and Cost Efficiency16:22 Cold Outreach Strategies in 202519:11 The Future of AI in Sales and Marketing28:01 The Importance of Mindset in Growth28:39 Transparency in VC Interactions29:27 Challenges of Cold Outreach in VC30:24 The Role of Experience in Fundraising33:54 Finding the Right Investor Fit40:41 Understanding Investor Strike Zones43:41 Defining Alpha in Venture Capital44:59 The Long-Term Journey of Startups47:42 The Bathtub Analogy in AI and Data Ownership49:58 The Debate on Hustle Culture in Startups50:22 The Value of In-Person Work Culture58:59 The Challenges of Remote Work01:08:15 Remote Work Considerations in Different Industries01:09:11 Remote Work vs. Co-location in Tech and Hardware01:11:42 The Impact of Time on Productivity01:12:28 Rising Costs in Construction Insurance01:16:32 The Challenges of Construction Defects01:21:16 Reducing Insurance Premiums through Technology01:26:59 Business Models in Construction Insurance01:32:01 Future Trends in Construction Technology